Shipping policy

Zinvaro Shipping Policy

Last Updated: August 26, 2026

At Zinvaro, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotions, or busy periods, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Delivery Time

Estimated delivery times may vary depending on your location.

Standard Delivery: Approximately 3–7 business days after dispatch.
Delivery times are estimates and are not guaranteed.
Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms stated in the relevant promotion.

4. Tracking Your Order

If tracking is available for your order, Zinvaro will provide the tracking details after your order has been dispatched.

Please allow some time for the tracking information to become active after the shipment has been handed to the courier.

5. Delivery Delays

Zinvaro is not responsible for delays caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Courier delays
Public holidays
Incorrect or incomplete delivery information
Customs or regulatory delays
Unexpected logistical disruptions

If your order is delayed, please contact us and we will do our best to assist you.

6. Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will try to update the address before the order is dispatched, but changes cannot be guaranteed once the order has been shipped.

7. Lost or Damaged Packages

If your package arrives damaged, please contact Zinvaro as soon as possible and provide photographs of the package and the product.

If your tracking information shows that a package was delivered but you have not received it, please first check with household members, neighbors, or the courier. You may also contact us so we can assist with the issue.